WSIB Psychological Services in Ontario
Supporting your recovery after a workplace injury
Recovering from a workplace injury can be physically and emotionally challenging, but support is available.
ACTion Psychology is registered to work with Workplace Safety and Insurance Board (WSIB) claims. We provide individualized psychological assessments and treatment with in-person services in Toronto and virtual sessions across Ontario.
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The Psychological Impact of Workplace Injuries
Recovering from a workplace injury often involves more than physical healing.
You may be experiencing:
- Anxiety about your health, finances, or future
- Concerns about returning to work
- Depression or low mood
- Flashbacks or nightmares about an accident or incident
- Changes in confidence or sense of identity
- Sleep difficulties
- Increased stress and emotional overwhelm
- Feelings of isolation or frustration
- Grief related to changes in your abilities, career, or daily life
While these reactions are normal and common, they can have a significant effect on your recovery if left unaddressed.
About the WSIB Mental Health Program of Care (MH-POC)
According to WSIB Ontario, the WSIB Mental Health Program of Care (MH-POC) is for people who:
- Have a registered WSIB claim or recurrence
- Have experienced a psychological reaction after a work-related physical injury or have experienced a significant psychological response to a workplace incident or cumulative incidents, such as traumatic mental stress, chronic mental stress, or first responder post-traumatic stress disorder.
A WSIB psychological assessment is generally the first step in accessing funded care through the MH-POC.
If you're unsure whether you qualify, our team can help answer your questions and guide you through the process.
Common Concerns We Support
Workplace Trauma
Workplace accidents, injuries, violence, harassment, bullying, exposure to distressing events, and other difficult experiences can have lasting emotional effects. Therapy can help you process these experiences and reduce their impact on your daily life.
PTSD & First-Responder Mental Health
PTSD can result from a traumatic workplace incident or repeated exposure to trauma over time. First responders, healthcare workers, and other frontline professionals are particularly vulnerable due to the nature of their work. Evidence-based therapy can help to reduce symptoms and support recovery.
Anxiety & Depression
Many individuals experience increased worry, fear, sadness, hopelessness, or emotional exhaustion following a workplace injury. Therapy can provide practical tools and emotional support during recovery.
Chronic Pain
Chronic pain affects both physical and emotional well-being. Our therapists help clients navigate the psychological impact of persistent pain and develop strategies to improve quality of life and functioning.
Return-to-Work Challenges
Going back to work after an injury or illness is often overwhelming. We offer return-to-work counselling to help you rebuild confidence, address fears and concerns, and create a plan for a safe, sustainable return.
WSIB Assessment & Treatment Options
WSIB Psychological Assessments
A comprehensive assessment conducted by a psychologist can help clarify your diagnosis and provide a structured treatment plan. The findings are submitted to WSIB, and they’re used to authorize care through the MH-POC.
Individual Therapy
At ACTion Psychology, we offer one-on-one rehabilitation therapy tailored to your unique experiences, symptoms, and recovery goals. You can choose from in-person sessions in Toronto or virtual therapy across Ontario.
Trauma-Informed Treatment
Our therapists use trauma-informed, evidence-based approaches to help you process traumatic events, develop coping strategies, and reclaim your confidence and sense of well-being.
Our Approach
Depending on your situation, treatment may draw from:
- Cognitive Behavioural Therapy (CBT)
- Acceptance and Commitment Therapy (ACT)
- Cognitive Processing Therapy (CPT)
- Mindfulness-based approaches
- Trauma-informed care
- Chronic pain management strategies
- Other integrative therapeutic modalities
We focus on helping clients build resilience, reduce distress, and successfully reintegrate into work and daily life.
What to Expect
Step 1
Contact Our Team
Reach out directly or ask your physician, legal representative, employer, or WSIB case manager to refer you. We’ll schedule your appointment with a psychologist as soon as possible.
Step 2
Assessment
Our psychologist will work with you to complete standardized psychological testing and an interview to gain a deep understanding of your history, symptoms, and needs. This comprehensive assessment will give you clarity on your diagnosis (if applicable) and the next steps.
Step 3
Treatment Planning
Based on their findings, your clinician will develop a personalized, evidence-based treatment plan that aligns with your circumstances and goals. They will submit a report to WSIB to authorize further care.
Step 4
Ongoing Care
From there, we’ll provide structured therapy, progress monitoring, and, when appropriate, collaboration with your WSIB case manager.
Frequently Asked Questions
Do I need a referral to schedule a WSIB psychological assessment?
While you do not need a referral from a physician, you do need an active WSIB claim, as well as authorization from your WSIB case manager to ensure the cost of your psychological assessment is fully covered.
If you need assistance, please contact our team, and we’ll help you determine next steps.
Do I need an approved WSIB claim before starting therapy?
You can start therapy before your WSIB claim is approved; however, you will have to pay for services out of pocket. If your claim is ultimately approved, you may be able to ask WSIB to reimburse you.
Most clients wait until they receive authorization, so that the cost of therapy is fully covered.
If you’re uncertain, contact our team, and we’ll help you determine your eligibility.
Do you work with WSIB case managers?
Yes. When appropriate and with your consent, we collaborate with WSIB case managers and other professionals involved in your care.
Can therapy help with chronic pain?
Chronic pain from a workplace injury often affects emotional well-being, stress levels, sleep, and daily functioning. Therapy can help address the psychological aspects of living with pain.
Do you offer virtual appointments?
Yes. We offer secure virtual workplace injury therapy sessions across Ontario, as well as in-person appointments in Toronto.
How much do WSIB psychological services cost?
If your WSIB claim is active and services have been authorized, WSIB psychological assessments and therapy are both fully covered. You will not have to pay any out-of-pocket costs.
Our team will verify that your claim has been authorized before your first appointment.
Take the Next Step Toward Recovery
Whether you're coping with a workplace injury, trauma, chronic pain, or challenges returning to work, our team is here to help you navigate recovery with compassionate, evidence-based care.